We value your feedback.
Your feedback helps us understand what we’re doing well and where we can improve.
At Relationships Australia-NT, we are committed to providing high-quality, respectful and inclusive services to our clients and communities.
Whether you would like to share a compliment, concern or complaint, we welcome your feedback about your experience with our services or staff.
You can provide feedback by calling us on 1300 458 600 or by filling out the form below.
Our complaint process.
We take all complaints seriously and are committed to handling them respectfully, fairly and in a timely manner.
When we receive a complaint, either in writing or verbally, the relevant manager will contact you to discuss your concerns and make sure we understand the issues you have raised.
If further investigation is required, the manager will review the circumstances of your complaint and provide you with an outcome or response once the investigation is complete.
We aim to finalise complaints within 30 business days of receiving them. Some complaints may take longer to resolve, particularly where further information or investigation is required. If this happens, we will work to resolve your complaint as soon as possible and keep you informed of its progress.
If you are not satisfied with how your complaint has been managed or with the outcome, you can raise your concerns with an external service:
Ombudsman NT
Phone: (08) 8999 1818 or 1800 806 380
NT Anti-Discrimination Commission
Phone: (08) 8999 1444 or 1800 813 846
Complaints and Feedback
Thank you for taking the time to provide Relationships Australia-NT with your feedback. Once you have submitted your feedback form, a member of our team will contact you in a timely manner (please check your spam folder).